Terms of Service
Last updated: April 28, 2026
Important Arbitration Notice
PLEASE READ THIS NOTICE. SECTION 21 OF THESE TERMS REQUIRES YOU AND LIFETIME TANGO TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND CONTAINS A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. YOU HAVE THE RIGHT TO OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST AGREEING TO THESE TERMS BY FOLLOWING THE PROCEDURE IN SECTION 21. IF YOU DO NOT OPT OUT, YOU AND LIFETIME TANGO ARE GIVING UP THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION.
1. Acceptance of Terms
By accessing or using Lifetime Tango, you agree to these Terms of Service. If you do not agree, please do not use the app or website. These Terms form a binding agreement between you and Lifetime Tango LLC, a Florida limited liability company with its principal office in Sarasota County, Florida. By creating an account, purchasing a ticket or service, listing an event, offering professional services, or otherwise using the Service, you represent that you have read these Terms, understand them, and agree to be bound by them, including the binding arbitration and class-action waiver in Section 21 unless you opt out as provided there.
2. Description of Service
Lifetime Tango is a marketplace connecting Argentine tango dancers, professionals (such as teachers, taxi dancers, DJs, and performers), and event organizers. We provide event discovery, ticket purchasing, professional booking, organizer management tools, and community features. Lifetime Tango is a technology platform; we are not the host of independently-organized events, the employer of professionals offering services through the platform, or a party to the underlying transactions between users except where we are expressly identified as the seller and merchant of record under Section 5.
3. Eligibility
The Service is intended for adults. You must be at least 18 years of age and have the legal capacity to enter into a binding contract under the laws of your state of residence to create an account, purchase tickets, list events, or offer professional services. The Service is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information and the associated account promptly. If you are a parent or guardian who believes your child has provided us personal information, please contact us at privacy@lifetimetango.com so we can take appropriate action. You also represent that you are not located in, ordinarily resident in, or a national of any country or territory subject to comprehensive U.S. economic sanctions, and that you are not on any U.S. government list of restricted or prohibited persons (including the OFAC Specially Designated Nationals list).
4. User Accounts
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information when creating your account and to keep that information up to date. You may not use another person's account without permission, share your credentials, or create an account using false identity information. You must notify us promptly at security@lifetimetango.com if you suspect unauthorized access to your account. You may delete your account at any time by emailing support@lifetimetango.com. We will process deletion requests within 30 days. Deletion removes your profile, tickets, and activity history from the active Service. Some information may be retained: (i) as required by law (such as transaction records for tax and accounting purposes); (ii) to resolve disputes, enforce our agreements, prevent fraud, or comply with legal process; or (iii) in standard backups, which are overwritten on a rolling basis.
5. Purchases & Payments
When you buy a ticket through Lifetime Tango, you pay the event's base price plus a service fee (3.7% + $1.50 per ticket, capped at $24.99), any applicable sales tax, and credit card processing fees. The total shown at checkout is what your card is charged. For events where Lifetime Tango LLC is identified as the organizer, Lifetime Tango is the seller and merchant of record. For events run by independent organizers, the organizer is the seller and merchant of record; Lifetime Tango acts solely as a technology platform and payment facilitator and is not a party to the transaction between you and the organizer. In both cases, payments are processed through Stripe, Inc. Use of the Service for payments is also subject to Stripe, Inc.'s Terms of Service (https://stripe.com/legal) and Privacy Policy (https://stripe.com/privacy), which you agree to by making purchases through our platform. The credit card processing fee (2.9% + $0.30) is retained by Stripe on any refund (this is Stripe's policy, not ours). Credit added to your Tango Credit wallet via refunds of cash or Zelle purchases, promotions, or organizer adjustments is an internal account balance redeemable for future purchases on Lifetime Tango. It is not a purchased gift card. If Lifetime Tango offers separate stored-value products in the future (such as Tango Gift Cards), they will be governed by their own published terms at that time. Wallet balance is non-transferable, does not expire, and is not redeemable for cash except as required by applicable state law.
6. Refund Policy
Our full Refund Policy is published at /legal/refund and is incorporated into these Terms by reference. Refunds return via the original payment method: credit card purchases are refunded to the same card through Stripe, and cash or Zelle purchases are refunded either in kind or as Tango Credit wallet balance at the organizer's discretion. In all cases you receive back the amount you paid. Organizer-cancelled events are refunded in full (base price, sales tax, and our service fee). Events within 72 hours of start cancelled for any reason by the organizer receive a full refund including all fees. Buyer-initiated cancellations follow each organizer's stated refund window and policy; our service fee is non-refundable on buyer-initiated cancellations. Stripe processing fees (2.9% + $0.30) are non-refundable on all refunds because Stripe retains them regardless of who cancelled. If there's a problem with your purchase, please contact us at support@lifetimetango.com. We're often able to resolve disputes quickly. You also retain the right to contact your card issuer directly.
7. User Conduct & Content
You agree to treat all community members with respect. Harassment, fraud, or misuse of the platform will result in account suspension. Event organizers are responsible for the accuracy of their event listings. The app provides tools to report content you find offensive or inappropriate and to block other users whose interactions are unwelcome. We may, in our sole discretion, review reported content and take action we deem appropriate, which may include, without limitation, content removal, account suspension, or termination. We are not obligated to monitor or pre-screen user content, and our decisions to act on, or not act on, any report are not warranties. Some uploaded images (such as event photos and profile photos) are screened by automated content-moderation tools before being made publicly visible; other content categories may be added to automated screening over time. By uploading content to Lifetime Tango (including event descriptions, photos, profile content, reviews, and messages), you grant Lifetime Tango a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, host, store, reproduce, modify, create derivative works of (such as resized or reformatted versions for display), publish, publicly perform, publicly display, and distribute that content for the purpose of operating, promoting, and improving the platform. You retain all underlying rights to your content; this license ends when you delete the content or your account, except for content already shared with other users, content reasonably necessary to support ongoing services, or content retained in standard backups. You also represent and warrant that you own or have all necessary rights to the content you upload, that the content does not infringe any third party's intellectual property, privacy, publicity, or other rights, and that the content does not violate any applicable law.
8. Organizer Representations and Warranties
If you list an event on Lifetime Tango as an organizer, you represent and warrant that, with respect to each event you list: (i) you have all necessary authority and rights to host the event and to sell tickets to it; (ii) you have obtained all required permissions from the venue, performers, instructors, and any other third parties whose contributions or likenesses are included; (iii) all event content you upload (including descriptions, photos, music samples, and videos) is either created by you or used with permission from the rights holder, and does not infringe any copyright, trademark, right of publicity, or other third-party right; (iv) the event will be conducted in compliance with all applicable laws and regulations, including occupancy limits, health and safety codes, alcohol licensing, accessibility requirements, and labor and employment laws applicable to anyone you hire; (v) you will comply with all tax and reporting obligations applicable to your event revenues, including sales tax, income tax, and any obligation to issue tax forms (such as Form 1099) to professionals or contractors you pay; (vi) you will not knowingly accept registration or payment from any individual or entity on the OFAC Specially Designated Nationals list or any other list of persons subject to U.S. economic sanctions; and (vii) the event will be conducted substantially as described to ticket buyers, and you will honor your stated refund policy. You agree that breach of any of these representations is grounds for immediate event delisting, payout freeze, account suspension, and (where applicable) reversal of completed transactions.
9. Professional Representations and Warranties
If you offer services on Lifetime Tango as a professional (teacher, taxi dancer, DJ, performer, or similar role), you represent and warrant that: (i) you possess the qualifications, training, and experience you describe in your profile, and any certifications or credentials you display are current and valid; (ii) you are legally permitted to offer the services you list in the location where you offer them, and you hold any required licenses, permits, work authorization, or insurance; (iii) you will comply with all tax and reporting obligations on income earned through the platform, including self-employment taxes and any state or local registration; (iv) you will treat students, partners, and clients with respect and professionalism, and will not engage in harassment, discrimination, or unwelcome physical contact; (v) you will not solicit students or clients you meet through Lifetime Tango to transact outside the platform in a manner that circumvents platform fees or commissions; and (vi) the content you display on your profile (including photos and biographical information) is accurate, current, and used with all necessary rights and permissions. You acknowledge that you are an independent contractor with respect to the students, partners, and clients you serve through the platform and (where applicable) with respect to organizers who hire you. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between you and Lifetime Tango.
10. Intellectual Property
Event content, photos, and descriptions belong to their respective creators, subject to the license you grant in Section 7. The Lifetime Tango name, logo, brand elements, and the design, source code, structure, and selection and arrangement of the Service are the intellectual property of Lifetime Tango LLC, protected by U.S. and international copyright, trademark, and other laws. You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works of the Service except as expressly permitted by these Terms or applicable law. You may not use our name or logo to imply endorsement or sponsorship without our prior written permission. We welcome feedback and suggestions. If you send us feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.
11. Third-Party Services
The Service depends on and integrates with third-party services, including (without limitation) Stripe (payments), Google Firebase (data storage and authentication), Google Maps (location and mapping), Google Cloud (infrastructure and AI features), Apple App Store and Google Play (app distribution), and email and messaging providers. Your use of those third-party services through Lifetime Tango is subject to the third party's own terms and privacy policies. We are not responsible for the availability, accuracy, content, products, or services of third-party providers, or for any loss, damage, or dispute arising from third-party outages, errors, billing, or policy changes. We rely on these providers to operate the Service and may pass through their fees, surcharges, or limitations to you as part of normal Service operation.
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, LIFETIME TANGO DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, THAT DEFECTS WILL BE CORRECTED, THAT THE INFORMATION DISPLAYED ON THE SERVICE IS ACCURATE OR CURRENT, OR THAT EVENTS LISTED ON THE PLATFORM, PROFESSIONALS LISTED ON THE PLATFORM, OR ANY OTHER USERS WILL MEET YOUR EXPECTATIONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU; IN THAT CASE, OUR WARRANTIES ARE LIMITED TO THE MINIMUM SCOPE PERMITTED BY APPLICABLE LAW.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, LIFETIME TANGO'S TOTAL CUMULATIVE LIABILITY IN ANY DISPUTE IS LIMITED TO THE SERVICE FEES IT HAS COLLECTED FROM YOU ON THE TRANSACTION OR TRANSACTIONS GIVING RISE TO THE DISPUTE, OR ONE HUNDRED U.S. DOLLARS ($100.00), WHICHEVER IS GREATER. IN NO EVENT WILL LIFETIME TANGO OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Lifetime Tango is a marketplace connecting event organizers, professionals, and attendees. We are not responsible for the quality, safety, conduct, or cancellation of events listed on our platform; for the conduct, qualifications, or performance of professionals offering services through the platform; for disputes between users about event content, venue conditions, services rendered, or participant behavior; for force majeure events such as cancellations caused by natural disasters, pandemic or epidemic, public health emergencies, governmental or regulatory action, war or civil unrest, labor disputes, cyberattacks, utility or infrastructure failures, or other events outside an organizer's reasonable control (in these cases we act in good faith to facilitate refunds but cannot guarantee them beyond what Stripe makes recoverable); or for lost, stolen, or misused Tango Credit wallet balances associated with compromised accounts. We reserve the right to freeze payouts to event organizers and professionals pending investigation of suspicious or disputed activity, and to require organizers and professionals to maintain a reserve balance sufficient to cover expected refunds and chargebacks. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU; IN THAT CASE, OUR LIABILITY IS LIMITED TO THE MINIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE PARTIES AGREE THAT THIS ALLOCATION OF RISK IS AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US.
14. Chargebacks & Disputes
If you initiate a chargeback with your bank: for events run by independent organizers, the organizer bears the financial loss of the disputed payment plus Stripe's chargeback fee, and we will notify the organizer and pass on any evidence you have provided. For events run by Lifetime Tango directly, we bear the loss. If the chargeback was caused by a Lifetime Tango platform error (for example, incorrect pricing displayed, or a double-charge from our system), we cover the loss regardless of which party's event it was. If a chargeback is initiated on a purchase that our records and the organizer's records show was valid (for example, the ticket was scanned at the event), we will contact you to resolve the matter before taking any action. Repeated unresolved disputes following notice and an opportunity to respond may result in suspension of your account.
15. Indemnification
By using Lifetime Tango as an event organizer, professional (teacher, taxi dancer, DJ, performer), or participant, you agree to indemnify, defend, and hold harmless Lifetime Tango LLC and its officers, directors, employees, and agents from claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees and costs) arising out of: your own conduct on the platform or at events; your compliance (or non-compliance) with tax, legal, and regulatory requirements in your jurisdiction (this applies particularly to organizers and professionals selling tickets or services); content you upload, post, or transmit through the platform; your violation of any third party's intellectual property, privacy, publicity, or other rights; your breach of these Terms or the representations and warranties in Sections 8 or 9; or your violation of any law. This indemnification does not apply to the extent such claims arise from Lifetime Tango's own gross negligence, willful misconduct, or breach of these Terms. We will provide you reasonable notice of any claim subject to indemnification and will cooperate, at your expense, in your defense; we reserve the right to assume exclusive control of the defense and settlement of any matter at our own expense, and you agree not to settle any matter without our prior written consent if the settlement would impose obligations on us. Conversely, Lifetime Tango will indemnify you against claims brought by third parties against you arising from Lifetime Tango's own gross negligence or willful misconduct in operating the Service, subject to the liability cap in Section 13.
16. Tax Responsibility
Each user is solely responsible for determining and complying with their own tax obligations arising from use of the Service. Organizers are responsible for collecting, remitting, and reporting any sales tax, ticket tax, amusement tax, or other transaction tax owed on event ticket sales, except in jurisdictions and circumstances where Lifetime Tango is required by law to act as a marketplace facilitator and to collect and remit such tax on the organizer's behalf. We will identify in the platform interface and in organizer payout statements which transactions, if any, are subject to marketplace-facilitator collection by Lifetime Tango; for all other transactions, the organizer is the responsible taxpayer. Organizers and professionals are responsible for their own income tax, self-employment tax, and any tax-information-reporting obligations to the workers, contractors, and service providers they pay (including issuance of Form 1099 where required). Lifetime Tango may issue Form 1099-K or other tax forms to organizers and professionals as required by law and may withhold and report payments where required. Buyers are responsible for any use tax owed on purchases when such tax has not been collected at checkout. Nothing in these Terms constitutes tax advice; consult a qualified tax professional about your obligations.
17. Account Termination
In addition to the suspension rights described elsewhere in these Terms, we reserve the right, in our sole discretion, to suspend or terminate your account, refuse service, remove or disable any content, and freeze associated payouts or wallet balances pending investigation, with or without notice and with or without cause, where we determine that (i) you have breached these Terms, (ii) your conduct creates risk or possible legal exposure for Lifetime Tango or other users, (iii) your account has been inactive for an extended period, (iv) we are required to do so by law, court order, or governmental request, or (v) we are discontinuing the Service in whole or in part. Where reasonably practicable and not prohibited by law, we will give you notice and an opportunity to respond. On termination of your account: your right to use the Service ends immediately; outstanding payment, refund, indemnification, intellectual-property, dispute-resolution, and limitation-of-liability obligations survive; and we have no obligation to retain or return your content or data, except as required by law. We are not liable to you or any third party for suspension or termination of your account in accordance with this Section.
18. Changes to Terms
We may update these Terms from time to time. Material changes (meaning changes that materially reduce your rights or expand your obligations) will be communicated via email to registered users and posted to this page at least 30 days before taking effect, except where a shorter notice period is required by law or necessary to address a security, legal, or regulatory issue. Non-material changes (typo fixes, clarifications, updated contact information) may take effect immediately on posting. Continued use of the app after changes take effect constitutes acceptance of the new Terms. If you do not agree to a change, your remedy is to stop using the Service and, if you wish, delete your account before the change takes effect. Material changes to the arbitration provision in Section 21 will give you a renewed 30-day window to opt out of arbitration as to claims arising after the change.
19. Electronic Communications
You agree to transact and communicate with Lifetime Tango electronically. By creating an account or using the Service, you consent to receive notices, agreements, disclosures, billing statements, receipts, refund and chargeback communications, account-suspension notices, changes to these Terms, and other communications from us electronically (by email to your registered address, by in-app notification, or by posting on the Service), and you agree that those electronic communications satisfy any legal requirement that the communication be in writing. You may withdraw this consent only by closing your account; we cannot continue to provide the Service to you without electronic communications. You are responsible for keeping your registered email address current. To request a paper copy of any electronic communication, contact support@lifetimetango.com; we may charge a reasonable fee for paper copies where permitted by law.
20. Governing Law & Venue
These Terms, and any dispute or claim arising out of or related to these Terms or your use of the Service (whether based in contract, tort, statute, or otherwise), are governed by the laws of the State of Florida, without regard to its conflict-of-law principles, and by applicable U.S. federal law (including the Federal Arbitration Act, which governs Section 21). Subject to Section 21 (Mandatory Arbitration), any legal action arising from or relating to these Terms or your use of the Service that is not subject to arbitration must be brought exclusively in the state or federal courts located in Sarasota County, Florida, and you consent to the personal jurisdiction of those courts and waive any objection based on inconvenient forum. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
21. Mandatory Arbitration & Class Waiver
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND LIFETIME TANGO TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. (a) Agreement to Arbitrate. You and Lifetime Tango agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, your account, any transaction processed through the Service, or the relationship between you and Lifetime Tango (a "Dispute") will be resolved exclusively through final and binding individual arbitration, except as set out in subsections (e) and (f) below. This includes Disputes that arose before you accepted these Terms and Disputes that arise after you stop using the Service. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this Section. (b) Informal Resolution First. Before initiating arbitration, you agree to first send a written notice of Dispute to legal@lifetimetango.com describing the nature of the Dispute, the relief sought, and your contact information, and to allow 30 days for good-faith informal resolution as described in Section 22. Lifetime Tango will send a similar notice to you at your registered email address before initiating arbitration against you. (c) Arbitration Provider and Rules. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time the arbitration is commenced (available at www.adr.org), as modified by these Terms. The arbitration will be decided by a single arbitrator. The seat of arbitration will be Sarasota County, Florida; for claims under $25,000, the arbitration may be conducted by telephone, by video, or based on written submissions at your option. For in-person hearings on claims over $25,000, the hearing will take place in Sarasota County, Florida or, if you reside in the United States, at a location reasonably convenient to you that the arbitrator determines. (d) Arbitration Fees. Lifetime Tango will pay all AAA filing, administration, and arbitrator fees to the extent required by AAA's Consumer Arbitration Rules. If the arbitrator finds that your claim is frivolous or brought for an improper purpose (as measured by the standards of Federal Rule of Civil Procedure 11(b)), each party will bear its own fees and the AAA fee allocation under its Consumer Rules will apply. Otherwise each party bears its own attorneys' fees, except that the arbitrator may award attorneys' fees to the prevailing party where authorized by an applicable statute. (e) Small-Claims Exception. Either party may instead bring an individual claim that qualifies in small-claims court in Sarasota County, Florida or, if applicable rules permit, in the small-claims court of the county where you reside. The action must remain in small-claims court and be brought on an individual (non-class, non-representative) basis. (f) Injunctive and Equitable Relief Carve-Out. Either party may seek temporary or preliminary injunctive relief from a court of competent jurisdiction in Sarasota County, Florida to protect its intellectual property, confidential information, or to prevent ongoing irreparable harm pending arbitration. Filing for such relief does not waive the right to arbitrate the underlying merits. (g) Class, Collective, and Representative Action Waiver. YOU AND LIFETIME TANGO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. YOU AND LIFETIME TANGO ALSO WAIVE ANY RIGHT TO TRIAL BY JURY. If a court or arbitrator decides that any portion of this waiver is unenforceable as to a particular claim or remedy, that claim or remedy (and only that claim or remedy) may proceed in court while the remaining Disputes proceed in arbitration; the rest of this Section remains in effect. (h) Right to Opt Out. You may opt out of this Section 21 (Mandatory Arbitration & Class Waiver) by sending written notice of your decision to opt out to legal@lifetimetango.com within 30 days after the date you first accept these Terms (or, for existing users at the time these Terms take effect, within 30 days of the effective date). The notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms. If you opt out, Disputes will be resolved in the courts identified in Section 20. (i) Severability of Arbitration Provision. If any portion of this Section 21 is found to be unenforceable, the remainder of this Section will remain in force, except that if subsection (g) (Class Action Waiver) is found unenforceable as to a particular Dispute and that finding is not reversed on appeal, then the entirety of this Section 21 (and not the rest of these Terms) is null and void as to that Dispute, and that Dispute will proceed in the courts identified in Section 20. (j) Survival. This Section 21 survives termination of your account and termination of these Terms.
22. Informal Dispute Resolution
Before filing any legal action or initiating arbitration, you agree to first contact us at support@lifetimetango.com (or, for matters involving legal claims, legal@lifetimetango.com) and give us 30 days to resolve the issue informally. Most disputes can be resolved through direct discussion. This step does not waive your right to bring a claim if informal resolution fails, but is a prerequisite to filing. Any applicable statute of limitations will be tolled during this 30-day informal-resolution period. For formal service of legal process or written legal notices, use legal@lifetimetango.com. This email address is in addition to, and does not replace, service of process on Lifetime Tango LLC's registered agent as listed with the Florida Department of State.
23. Copyright & DMCA
Lifetime Tango respects intellectual property rights and responds to valid takedown notices under the Digital Millennium Copyright Act (17 U.S.C. § 512). To report content you believe infringes your copyright, send a written notice that includes the elements required by 17 U.S.C. § 512(c)(3) to our designated agent at dmca@lifetimetango.com. The notice must include: identification of the copyrighted work claimed to be infringed; identification of the allegedly infringing material with sufficient detail to allow us to locate it on the Service; your contact information; a statement that you have a good-faith belief that the use is not authorized; a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on the rights holder's behalf; and your physical or electronic signature. We will respond promptly to properly formed notices and may, in appropriate circumstances and in our discretion, terminate the accounts of users who are repeat infringers. If you believe content you posted was removed or disabled by mistake or misidentification, you may submit a counter-notice to dmca@lifetimetango.com containing the elements required by 17 U.S.C. § 512(g)(3). Knowingly making material misrepresentations in a notice or counter-notice can subject you to liability for damages under 17 U.S.C. § 512(f).
24. Security Disclosure
If you discover a security vulnerability in Lifetime Tango, please report it to security@lifetimetango.com. We will endeavor to acknowledge your report within 5 business days and will work in good faith to remediate verified issues. We ask that you allow reasonable time to address the issue before public disclosure (typically 90 days for non-critical findings) and avoid actions during testing that disrupt service or access other users' data without authorization. Provided your testing is conducted in good faith and consistent with this section, Lifetime Tango will not pursue legal action against you for your research and will treat your activity as authorized for purposes of the Computer Fraud and Abuse Act and equivalent state laws.
25. Additional Products
Lifetime Tango may from time to time offer additional products or services (such as subscriptions, gift cards, loyalty programs, professional tools, or advertising and promotional placements) that are subject to supplementary terms. Those supplementary terms are published at their respective pages under /legal/ and are incorporated into these Terms when you purchase or use the relevant product. If there is a conflict between these Terms and supplementary product terms, the supplementary product terms control as to that product.
26. California Privacy Notice
If you are a California resident, the California Consumer Privacy Act (as amended by the California Privacy Rights Act, together "CCPA/CPRA") gives you specific rights regarding your personal information, including the rights to know what personal information we collect about you, to access and obtain a copy of that information, to request deletion or correction, to opt out of the sale or sharing of personal information, and to limit the use of sensitive personal information. We do not sell your personal information for monetary consideration, and we describe in our Privacy Policy at /legal/privacy how we use and disclose personal information, including the categories of information collected, the purposes for which it is used, and the categories of third parties with whom it is shared. To exercise your CCPA/CPRA rights, contact us at privacy@lifetimetango.com or use the deletion mechanism in Section 4. We will not discriminate against you for exercising any of these rights. Under California Civil Code Section 1789.3, California residents are entitled to know that they may file complaints with the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Under California's Shine the Light law (Cal. Civil Code § 1798.83), California residents who have an established business relationship with us may request information once per calendar year about our disclosures of certain categories of personal information to third parties for those parties' direct-marketing purposes; we currently do not share personal information with third parties for their direct marketing.
27. Miscellaneous
(a) Severability. If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it valid and enforceable, or, if it cannot be so modified, severed from these Terms; the remaining provisions will continue in full force and effect. (b) Assignment. You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without our prior written consent; any attempted assignment in violation of this provision is void. Lifetime Tango may freely assign or transfer these Terms and any rights and obligations under them, in whole or in part, without your consent, including in connection with a merger, acquisition, financing, sale of assets, reorganization, or other change of control. (c) Entire Agreement. These Terms (together with the Privacy Policy, the Refund Policy, any supplementary product terms incorporated under Section 25, and any other policies expressly incorporated by reference) constitute the entire agreement between you and Lifetime Tango regarding the Service and supersede all prior or contemporaneous communications, representations, agreements, marketing materials, and understandings between us regarding the Service, whether oral or written. (d) No Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Our acceptance of partial or late performance is not a waiver of any obligation. No waiver of any provision of these Terms is effective unless made in writing and signed by an authorized representative of Lifetime Tango, and any such waiver applies only to the specific instance for which it was given. (e) Headings and Interpretation. Section headings are for convenience only and do not affect the meaning or interpretation of these Terms. The words "include," "includes," and "including" mean "including without limitation." References to "you" and "your" include any entity on whose behalf you are using the Service. References to a section number refer to a section of these Terms unless otherwise indicated. (f) Survival. Any provision of these Terms that by its nature should survive termination will survive, including (without limitation) Sections 5 (Purchases & Payments) as to completed transactions, 7 (Content License), 8 and 9 (Reps and Warranties), 10 (Intellectual Property), 12 (Disclaimer of Warranties), 13 (Limitation of Liability), 14 (Chargebacks), 15 (Indemnification), 16 (Tax Responsibility), 17 (Account Termination), 20 (Governing Law), 21 (Mandatory Arbitration), 22 (Informal Dispute Resolution), and this Section 27. (g) Force Majeure. Neither party will be liable for any failure or delay in performance under these Terms (other than payment obligations already accrued for completed transactions) caused by circumstances beyond its reasonable control, including natural disasters, pandemic or epidemic, public health emergencies, governmental or regulatory action, war or civil unrest, labor disputes, cyberattacks, denial-of-service attacks, third-party service outages, and utility or infrastructure failures. (h) Language. These Terms are written in English. Translations are provided for convenience only. In the event of any conflict or inconsistency between the English version and a translation, the English version controls. (i) Notices to You. We may give you notices required under these Terms by email to your registered email address, by in-app notification, or by posting on the Service; notices given by email or in-app are deemed received when sent. (j) Notices to Us. Except where another address is specified in these Terms (such as dmca@ for copyright notices or security@ for security disclosures), notices to Lifetime Tango should be sent to legal@lifetimetango.com, with a copy by U.S. mail to Lifetime Tango LLC at its registered office in Sarasota County, Florida (registered agent address as listed with the Florida Department of State). (k) Relationship of the Parties. Nothing in these Terms creates an employment, agency, partnership, joint venture, or franchise relationship between you and Lifetime Tango. Neither party has authority to bind the other. (l) Apple App Store and Google Play. If you accessed the Service through the Apple App Store or Google Play, you acknowledge that these Terms are between you and Lifetime Tango, not between you and Apple or Google, and that Lifetime Tango (not Apple or Google) is solely responsible for the Service. To the extent these Terms provide for usage rules, payment, warranties, product claims, intellectual-property rights, or third-party-beneficiary status that the relevant store's terms require us to address, those store terms are deemed incorporated by reference and Apple and Google are third-party beneficiaries of these Terms with the right to enforce them as to your use of the Service through their platforms. (m) International Users. If you reside outside the United States, the mandatory consumer-protection laws of your country of residence may apply to the extent of any conflict with these Terms. Specifically: if you are a consumer in the European Union or United Kingdom, you may bring claims in the courts of your country of residence as permitted by Brussels I Regulation or equivalent UK law; if you reside in Argentina, Brazil, Canada, Australia, or any other jurisdiction with mandatory prohibitions on consumer arbitration, the arbitration provisions of Section 21 do not apply to you, and disputes shall instead be resolved in the courts identified in Section 20 unless your local mandatory law requires otherwise. Privacy is governed by our Privacy Policy at /legal/privacy, which addresses applicable data-protection laws including the General Data Protection Regulation (EU/UK), the Lei Geral de Proteção de Dados (Brazil), and the Argentine Personal Data Protection Act (Law 25.326). (n) Prevailing-Party Costs. Except as provided in Section 21 for arbitration, in any action to enforce these Terms in which Lifetime Tango is the prevailing party, Lifetime Tango is entitled to recover its reasonable attorneys' fees and costs to the extent permitted by Florida law and not inconsistent with the consumer-protection provisions of any applicable statute.
28. Contact
Questions about these Terms: support@lifetimetango.com. Privacy questions: privacy@lifetimetango.com. Copyright complaints: dmca@lifetimetango.com. Legal notices, service of process, and arbitration opt-outs: legal@lifetimetango.com. Security disclosures: security@lifetimetango.com. Business address: Lifetime Tango LLC, Sarasota County, Florida.